IContextualContact

A contact used by:

Index

displayName: string

This is to provide backward compatibility to registerContextualControls only. It will be removed soon™

firstName: string

The first name of the user/person to dial

groupName: string

A way to group agents. For contacts that DaVinci provides this is set to the name of profile in davinci

lastName: string

The last name of the user/person to dial

presence: string

The presence of the contact ex: ready, not ready, offline, etc..

presenceColor: string

This is a color(hex, rgb, or other css colors) used to show the presence quickly Ex: green for ready, red for not ready, etc..

reason: string

The contact's reason for a presence ex: Lunch, break, PTO,

uniqueId: string

For contacts that DaVinci provides this is set to their davinci username.