This is to provide backward compatibility to registerContextualControls only. It will be removed soon™
The first name of the user/person to dial
A way to group agents. For contacts that DaVinci provides this is set to the name of profile in davinci
The last name of the user/person to dial
The presence of the contact ex: ready, not ready, offline, etc..
This is a color(hex, rgb, or other css colors) used to show the presence quickly Ex: green for ready, red for not ready, etc..
The contact's reason for a presence ex: Lunch, break, PTO,
For contacts that DaVinci provides this is set to their davinci username.
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