Options
All
  • Public
  • Public/Protected
  • All
Menu

Interface IInteraction

Represents an interaction, like a phone call, chat, SMS, or the like. Contains transcription and analytics data if available. The Interaction Sequence ID is to be set by the app calling setInteraction. If not provided, Framework will set it to 0 and increment it every time a setInteraction is received for the scenario. The Interaction Sequence Update ID will be incremented by Framework when an updateInteraction is received for the scenario. Used by setInteraction

Hierarchy

  • IInteraction

Index

Properties

Optional analytics

analytics: IAnalytics

Optional channelType

channelType: CHANNEL_TYPES

Optional completedTranscript

completedTranscript: ICompletedTranscript

Optional details

details: RecordItem

direction

interactionId

interactionId: string

Optional interactionSequenceId

interactionSequenceId: number

Optional interactionSequenceUpdateId

interactionSequenceUpdateId: number

Optional multiPartyState

Optional scenarioId

scenarioId: string

Optional state

Optional transcripts

transcripts: ITranscript

Optional userFocus

userFocus: boolean

Generated using TypeDoc